Frequently Asked Questions
Everything you need to know about shopping with MR & MRS STITCH
What are your delivery options and timeframes?
We offer standard and express shipping options. Standard delivery typically takes 3-5 business days, while express delivery arrives within 1-2 business days. Tracking information is provided via email once your order has been dispatched.
How do I return an item for a refund or exchange?
You can return any unworn items in their original packaging within 28 days of purchase. Simply use our online returns portal to generate a label or bring the item to our physical boutique for an exchange or refund.
Which payment methods do you accept?
We accept all major credit and debit cards including Visa, Mastercard, and American Express. We also offer secure checkout via PayPal, Apple Pay, and Klarna for flexible payment options.
Are the products on your website authentic?
Yes, MR & MRS STITCH is an authorized stockist for every brand we carry. All products are 100% authentic and sourced directly from the designers and official distributors.
Do you offer international shipping?
We ship to a wide range of international destinations. Shipping costs and delivery times vary by country and are calculated at the checkout page based on your location.
How can I find the right size for me?
Each product page features a specific size guide to help you find the perfect fit. If you are between sizes or need more detailed measurements, our customer service team is available to provide personalized advice.